XO Communications IP Allocation Issue Resolved
Posted by dzerbeMar 25
Upon awaiting a meeting with XO from my last post we uncover an XO issue regarding IP allocation
Intelletrace deployed an internet connection using XO Communications. Before install we request a /30 interface and a /28 Lan block. During the install process we found the /30 IP range was currently in use. On the surface, not a big issue, but annoying. We wondered why they couldn’t keep this straight, but din’nt give it much thought. We deployed the circuit and were running clean. The customer was running clean and configured their firewall.
This circuit was deployed 5 months prior to this issue surfacing. We now find out that XO deploys all LAN blocks associated with an interface block. When XO deployed a new /30 they also allocated a new /28 without our knowledge. Our customer went hard down due to inability to route the IP addresses he was running on for the prior 5 months. He was using a VOIP conference phone and a firewall with secure tunnels to multiple locations.
Intelletrace decided to take the path of least resistance. We spoke to our customer and they stated it would take time but could be accomplished. Intelletrace reconfigured the router and granted an SLA credit due to the issue.
After a follow up meeting we found the cause of the issue. When a new net block is allocated, the engineer makes the request. While viewing the request the block is not locked. A simultanious request for a net block of the same size can pull up the same block being viewed. This effectively causes this issue. XO has stated as of today they now temporarly lock the IP block at the time of request. Then perminantly take it out of the pool at allocation.
XO has taken responsibility and told us the change has been made to resolve this issue. I want to mention that all of us in the technical community experience issues out of what we expect. It is not what caused the issue that is of importance to me. The importance is to focus on how to resolve the issue and prevent it from occuring going forward. In my oppinion XO is making this effort.
