You must outsource your data telecommunication needs unless you are going to get all of the agreements in place then lay your own fiber. All carriers outsource services, including technical support. Carriers buy capacity from other carriers when they don’t have the resources. Outsourcing no matter what you relabeled it to is outsourcing.

The Internet giants don’t keep all of their support calls within the US. If I call the colossal big boys of the internet I could be in the Philippines, Argentina Australia, Brazil, Chile China or India. If I get India I hang up and try again. I find that outsourced Indian support is one of the least expensive, so not much is spent on training. I have actually called with a DS3 issue and was asked what operating system I was running. They spend more time on process then support.

Image: Danilo Rizzuti / FreeDigitalPhotos.net

In a nut shell vendors must balance user satisfaction with desire to curb costs.

I found a few interesting statements.
“…At companies with revenues of at least $5 billion, as many as one quarter of IT jobs will be moved offshore by 2010.”ComputerWorldMay 2009

“You may not have signed a contract with your third-party IT services provider solely to cut costs. Maybe you were seeking specific skills or farming out non-core work to focus on strategic initiatives, or looking for a back door into an emerging economy.”CIO
June 2009
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Bold statement or just a matter of fact? You Decide.

By nature we are lazy, secondly we can only compare like services. This all comes down to two items, Price and Service. I am not talking Cheap, because most times you get exactly what you pay for. On that rare occasion you may only need what you get. If you only need what you are getting is it for a good price? I like to look for the combination of Price and Service. When I get the best of both worlds it is inexpensive.

Price is Price; if you can equally compare two items then price is easy. If you can’t compare two items equally how can you compare price. Internet access is just that. How do you compare Carrier ABC vs. Carrier EFG? Each Carrier has a benefit and a detriment. They are only as good as they meet your needs. The first step is to properly identify your needs. The second step is to accurately compare identical services.

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