Welcome to my first tech blog. This one will not be so technical but I plan on rummaging around the industry I live in to see if I can help out the people trying to find their way as it applies to services offered in the industry. I warn you there will be an opinion given but I find that helps as opposed to leaving topics vague instead of drawing a conclusion.

Let’s first understand the industry I am in. I get asked regularly what we do. It is a difficult answer because the answer is often misunderstood. The benefit of what we do is often lost because of the hype of the Dot Com Boom. Examples of this are as follows.

“No one was ever fired for using AT&T”
“No one was ever fired for using IBM”

I agree these in the most rudimentary sense are true; however they take on a life of their own and grow. It doesn’t mean that you should always use AT&T, it means if all things are equal use the name. In today’s market not all things are equal and for the individual that deals with telecommunications once a year or every three years when the contract comes due this is a torture.

Issues that all carriers have. (Some More than others)

• Incorrect billing that takes forever to correct.
• Only selling what they have not what you need.
• Inability to compare identical services because of feature or marketing spins.
• Lack of technical resources that truly understand the customer’s entire network.
• Turnover (Don’t get me started) this is my pet peeve. Why do the good people leave?
• Just plain lack of understanding the products they sell and how this may affect you.
• Inability to think outside of the box.

The first item is to pick the proper Carrier, Agent, or Wholesaler to meet your needs. This article is a good start.

Top 10 Tips When Researching Telecom Providers